I’ve worked in the IT sector for 14 years. The majority of that stint has been spent in public & third sector organisations. In all that time I can’t remember the pace of technological change being quite so rapid.
And that’s by no means bad thing! I love new technology and I’m a big fan of change but it’s something that most organisations in our sector struggle to keep pace with.
The IT department were once the purveyors of everything digital. We introduced the first PDA devices that you had to sync via USB to carry your email around. We gave people their first laptops that came in suitcase sized carry bags and weighed as much as a small toddler. We told people that social networks & instant messaging platforms were okay, but weren’t a serious communications replacement for trusty old email.
So what happened? Has IT become a lumbering dinosaur?
Technology has become mainstream and the barrier for using it is getting lower all the time. When I was five I got my first computer (Amstrad CPC464 FTW) and it came with a ring bound manual that was comparable in size to the Boeing 747 owners guide. I took me the best part of a day to figure out how to load games from the cassette deck. This year my daughters (2 & 3 years old respectively) had Android tablets for Christmas and within 10 minutes they were happily using them unaided.
People from non-traditional IT backgrounds are becoming skilled in areas like mobile and cloud because they use that technology in their day to day lives. The hardware (mobile, tablet, laptop, desktop) has reached a point where it’s increasingly less important than the actual services people are interacting with. And the expectation is that those services are available wherever there’s an Internet connection.
Of course, your trusty IT department play a HUGE part in ensuring you can access your work anywhere. But as more and more services migrate out to the cloud, there’s less to administer in house and less that can go wrong on the user end of the equation.
In the last ten years I have witnessed a huge bump in general computer literacy. I fully expect new generations of staff to be very comfortable with Google-ing their own problems and fixing their own stuff.
The cold hard truth is the average in-house IT team are rapidly losing relevance in their current guise.
The problem is we’ve been saddled with the role of gatekeepers of change for far too long. If any part of the organisation wanted to do things differently, it has to work with IT to map out the processes, scope the project, procure a system and implement it. Great right? We’re valuable!
Whilst it’s lovely to be needed – it also creates a bottleneck. It’s not unusual for an IT department to run with somewhere between 5 and 10 projects simultaneously on top of day to day activities. And they just keep stacking on top of each other as the year progresses. Constant time slicing between complex tasks slows everything down to a crawl. In turn this makes the organisation less responsive and less able to change course when required.
Course correction is more important than perfection.
– IBM CIO Jeff Smith
I think it’s time for IT to relinquish control. We need to start looking for technology leaders outside the four walls of our departments and take a far more collaborative approach. Let’s have the confidence to make information freely available and co-author solutions together rather than unwittingly imposing decisions and limiting options.
Working within rigid hierarchies just isn’t going to cut it going forward. IT spending is dropping and IT teams are typically under resourced. We simply cannot hold back the floodgates of change. It’s time to decentralise IT and tap into resources across the breadth of the organisation to surface real technical challenges that need addressing now.
By adapting the role of IT to one of innovation and learning delivery (rather than just purely service delivery) we immediately extend our shelf life AND provide a far better platform for change to our organisations.